What do managers do?
What roles do managers play? There are three. Give me examples of each role.
Name some skills that are required for effective management?
Give an example of each.
Research these companies Coca Cola, Toyota, and Verizon. Please tell me what their mission statement or goal statement is, the name of their product and how do they market their product?
What are some current trends that managers are facing?
Give at least three examples.
Name a company that is no longer here due to ethical dilemmas.
Chapter 2 Planning
We are going to develop an organization for our course. Please think about the company you want to have and the product or service you are going to provide.
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A. What roles do managers play? Give examples.
1. Interpersonal roles- ex. Leaders
2. Informational roles- ex. Monitor
3. Decision Making roles- ex. Entrepreneur
B. Name some skills that are required for effective management. Give an example of each.
1. Conceptual skills- ex. See the big picture
2. Human relations skills-ex motivatin
3. Administrative skills-ex paper work processing
4. Technical skills- ex equipment use
C. Coca Cola
Mission-Everything we do is inspired by our enduring Mission:
· To Refresh the World...in body, mind, and spirit.
· To Inspire Moments of Optimism...through our brands and our actions.
· To Create Value and Make a Difference...everywhere we engage
Toyota
Mission
"To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America."
Verizon
D. What are some current trends that managers are facing?
1. Dealing with a more diverse workforce. (more women and more minorities)
2. Emphasizing team Performance. (team empowerment)
3. Coping with Exploding Technology ( computer programs)
4. Adjusting to Occupational and industry shifts (temp companies)
5. Meeting Global Challenges (competitive international wages)
6. Improving Quality and Productivity (design and Manufacturing)
7. Improving Ethical Behavior (sexual harassment)
8. Responding to Crises (workplace violence)
E. Companies no longer here due to ethical dilemmas…
Enron, Arthur Andersen, Tyco, WorldCom, HealthSouth, Daewoo
1. Managers plan, organize, lead,control, and deal with the staffing.
2.Interpersonal roles-Leadership, motivating, encouraging, and supporting the associates, providing feedback. Informational roles-Spokesperson-Representing their department. Decision-Making roles-Entrepreneur-Encouraging improved methods.
3.Conceptual skills-Analyzing and interpreting information "see the big picture". Human relation skills-Understanding and interacting with other people.-Dealing with attitudes from employees. Administrative skills-Skills used to perform managerial tasks.-Organizing. Technical skills-Techniques used to perform certain duties.-Learning new technology due to equipment.
4.Coca Cola's Mission Statement-Our mission, vision and values outline who we are, what to seek to acheive, and now we want to acheive it.They provide a clear direction for our company and help tht we are all working toward the same goals.To refresh the world..In mind, body,spirit..To Inspire Moments of Optimism..through our brands and our actions..To create values and make a diference..Everywhere we engage.Cocoa Cola's product is beverages.Coca Cola market their product through banners, holiday icons, painting,articles, etc.
Toyota mission statement is "To attract and attain customers and services and the most satisfying ownership experience in America." "To be the most successful and respected car company in America. Toyota's product is vehicles overseas various operaions in 49 states for Toyota, Scion, and Lexus products. Toyota market through symbols, celebrities, articles, and photos.
Verizon mission statement is as a leader in communications Verizon's mission is to enable people and businesses to communicate with eachother. We are also committed to provide full and open communications with our customers, employees and investors. Verizon product is cell phones. Marketing through technology availability, Installation features, online services, bill account access, redeeming awards.
5.Dealing with a more diverse workforce, emphasizing team performance, coping with exploding technology, adjusting to occupational and industry shifts, meetings global challenges, improving quality and productivity, improving ethical behavior, responding to crisis.
Ex. Dealing with elders that's comfortable in their ways, Attitudes, and dealing with people with different beliefs.
6.Enron, Tyco, Motorola, and American Express
"HELPING HANDS FREE CLINIC"
Jennifer-CEO,Grants
Lasandra-Hiring Doctors
Jacqueline-Running the staff
Mission Statement-Helping Hands goal is to provide health care services to the community with financial hardships. Our aim is to satisfy needs,provide quality performance, and offer professional help to the less fortunate in any way possible.
Helping Hands Free Clinic will be opened during the hours of 8am to 5pm, 5 days a week, seeing 25 patients a day. Helping Hands will have 3 doctors a day, rotating out each day, 3 nurses, a receptionist, to answer the phone, pull file charts, and make new charts. A file clerk to dictate the transcripts made by the doctors.
Helping Hands will be opened to anyone without insurance, and who qualify for the program. We will be operating off of a 5 million dollar budget, donations,and fundraisers. We are seeking new clients to come join. "Remember Helping Hands Where Everyone Cares"
this is not working
Rodney Haymond
1) Managers play three roles:
A. Interpersonal roles
B. Informational roles
C. Decision-making roles
2) Skills that are required to be an effective manager:
A. Conceptional Skill- Ability to acquire, analyze,and interpret info in a logical manner.
B. Human relations Skills- Ability to understand other people and to interact effectively with them.
C. Administrative Skills- Skills that permits managers to use their skills effectively in performing their managerial functions.
D. Technical Skills- Understanding and being able to supervise effectively the specific
processes, practices, or techniques required to perform specific duties.
4) Coca Cola
Mission- To Refresh the world... in body,mind,and spirit.
To Inspire Moments of Optimism... through our brands and our actions.
To Create Value and Make a Difference... everywhere we engage.
Toyota
Mission- To attract and attain customers adn services and the most satisfying ownership in America.
Verison
Mission- Committed to delivering outstanding customers satisifaction. We offer quality products and services on the nations most reliable network,and deliver the industry's best customer service- online, over the phone & in person.
4) Current trends many managers are facing:
A. Dealing with a more diverse workforce.
B. Emphasize team performances
C. Coping with exploding technology
5) Enron, Tyco WorldCom, and HealthSouth
What roles do managers play?
They work with people in an organization to achieve objectives, by effective decision making & coordinating resources. Also depending on what level of management they are in will depend upon the amount of responsibility and authority required to do the job.
The roles managers play are Interpersonal, Informational, Decision making.
Interpersonal- greeting departmental visitors, attending meetings, representing the company, being on community boards, motivating,encouraging, supporting associates, building morale.
Informational-attending professional meetings, learning about new changes. They need to send reports and information to associates & others. Representing the department @ weekly meetings, and speaking on behalf of your staff.
Decision-Introduce new equipment, encouraging improved methods, taking risks, resolving associate conflicts. Decide which associates will receive the new equipment and which will get overtime. Dealing with difficult customers.
Skills for effective management.
comceptual-havig the ability to acquire, analyze and interpret information in a logical manner. Managers need to understand the environment in which they operate.
Human Relations-they need to have the ability to understand people as well as how they interact with them. Skills are needed because it involves communicating, motivating, leading, coaching, empowering, an facilitating employees as well as others.
Administative-these skills permit the managers to use their other skills effectively in performing managerial functions. The skills include the ability to establish and follow policies and procedures.
Current trends
Emphasizing team performance. They seek to equip employees to function on their own, less direct supervision is required. Work with teams which the team make suggestions for improvement to make things run smoothly and effectively.
Coping with exploding technology- computers have become a very powerful tool in the workforce. The technology has displaced thousands of workers who have used different skills in different areas. Computer technology continue to revolutionize how organizations function.
Improving ethical behavior-The recent downfall of some major corporations such as Enron has dramatically called attention to the issue of ethics. Most of these are from the behaviors of upper management. The vulnerability of organizations to ethical misdeeds were clearly exposed. It raised the ethics bar for all employees and management for a wide range of issues. Not just financially but to include accuracy an truthfulness in reporting results.
Coca Cola-Improving the quality of life in the communities where they operate is an integral part of their business. They strive in the community to make things environmentally safe from possible hazards. You can find several places where they market their product which is a soft drink. TV ads, specials in the newspaper such as buy 4 for $10.
Toyota-To attract and maintain customers to keep buying their product which is a car,truck, suv.
They to have promotions in the newspaper, you can also go to their website. They strive to keep people coming back to buy their product rather than say Honda. You have to have competitive pricing.
Verizon-Outstanding customer satisfaction. Offering outstanding products for the money. Having a good network for your telephone service which is what their product is. They can offer unlimited texting, roll over minutes, having a customer sign a 2year contract with alot of bells and whistles for their money.
Enron, worldcom, motorola.
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